Refund Policy

1. Overview

This Refund Policy outlines the terms under which Procub will provide refunds or credits for subscriptions to the Procub enterprise procurement platform. We are committed to ensuring our clients receive exceptional value from our platform and services.

2. Subscription Cancellation

2.1 Monthly Subscriptions

You may cancel your monthly subscription at any time. Upon cancellation, your subscription will remain active until the end of the current billing period. No refund will be issued for the current billing period, and no future charges will be made.

2.2 Annual Subscriptions

Annual subscriptions may be cancelled within 14 days of the subscription start date for a full refund. After the 14-day period, annual subscriptions are non-refundable but will remain active until the end of the contract term.

2.3 Enterprise Contracts

Enterprise contracts are governed by the specific terms negotiated in your contract agreement. Please refer to your contract or contact your account manager for details.

3. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Annual subscription cancelled within the 14-day cooling-off period
• Duplicate charges resulting from billing system errors
• Service unavailability exceeding the SLA credits defined in your agreement
• Procub materially breaches its obligations and fails to cure within the required timeframe

4. Non-Refundable Items

The following are not eligible for refunds:

• Monthly subscription fees for the current billing period
• Annual subscriptions cancelled after the 14-day period
• One-time implementation and onboarding fees
• Professional services and consulting fees already delivered
• Add-on features and integrations already activated and used
• Subscriptions terminated due to violation of our Terms and Conditions

5. Refund Process

To request a refund, contact our support team at support@procub.io with your account details and reason for the request. We will review your request within 5 business days and notify you of our decision. Approved refunds will be processed to the original payment method within 10 business days.

6. Disputes

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in account suspension. We are committed to resolving billing disputes fairly and promptly.

7. Contact